1. Purpose:

The purpose of the {{INSERT WEBSITE ADDRESS}} e-commerce channel is to provide customers with a safe and efficient shopping experience based on an understanding of their needs. We respect the privacy of our customers and are committed to safeguarding the personal information that customers provide to us during the shopping process on {{INSERT WEBSITE ADDRESS}}.

We commit to protecting and using customer information appropriately to improve the quality of our services and ensure the security of information for all individuals and organizations accessing {{INSERT WEBSITE ADDRESS}}.

2. Applicable Terms:

2.1 Collection of Customer Information:

We collect customer information when customers create an account or engage in direct transactions on {{INSERT WEBSITE ADDRESS}}. The required information includes:

Full name
Address
Phone number
Email address
Necessary information to create an account, such as username, password, ID/login address
Security questions/answers to ensure necessary transaction conditions

We also use cookies and tracking tools to collect some legally permissible information when customers interact on {{INSERT WEBSITE ADDRESS}}.

2.2 Purpose of Collecting Customer Information:

We use the information collected to:

Process transaction-related issues and customer orders
Receive and resolve customer feedback, requests, and complaints
Establish and maintain customer accounts, including associated benefits of loyalty programs and other account-related programs
Prevent fraudulent actions on accounts or misuse of user accounts
Ultimately, we use this information to enhance the quality of customer care services by creating a more personalized and comprehensive understanding of customer needs and preferences.

2.3 Retention and Security of Customer Information:

The personal information provided by customers will be stored and securely protected within the system for as long as customers continue to make purchase transactions on {{INSERT WEBSITE ADDRESS}} or until customers request deletion.

2.4 Customer Information Usage Rights:

Personal information provided by customers will be used within legal boundaries and solely for the purpose of safeguarding customer rights. {{INSERT WEBSITE ADDRESS}} will notify customers of appropriate promotional programs and advertising services in line with customer needs and preferences when accessing the website. Additionally, {{INSERT WEBSITE ADDRESS}} may intervene to prevent fraudulent, disruptive, or abusive account actions.

2.5 Sharing Customer Information:

We are committed not to sell or share customer personal information for commercial purposes that violate our privacy policy commitments. Customers are not allowed to exploit or illegally alter data within the system. In case of any violations, we reserve the right to take legal action in accordance with the law. Customers should protect their confidential information and avoid sharing personal or transaction information with third parties. We pledge not to disclose customer information to third parties except:

Third parties that are service providers, and information is shared within limited boundaries to ensure the security and privacy of customer personal information.
Market research analysts who are necessary third parties and comply with the law regarding customer personal information privacy.
To comply with legal requirements of individuals or organizations with legal authority as per legal regulations.
In the event of a business transfer, merger, or consolidation with another company, the buyer will be granted access to and use of the stored information, including personal information.
In all cases, we will directly inform customers and only share information with customer consent.

3. Contact Information and Query Resolution:

If you have any questions or concerns about the privacy policy or the actual collection and processing of personal information by {{INSERT WEBSITE ADDRESS}}, please contact us via our 24/7 Customer Care Hotline or email address: {{INSERT EMAIL ADDRESS}}.

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